What is T-SMS?
T-SMS is an advanced and very cost-effective small message service (SMS) instant messaging tool for the travel industry that allows them to communicate via mobile phones with staff and more importantly with their customers, through an already existing GSM mobile communication network.
Why do I need T-SMS?
The primary benefit of this T-SMS system is in the field of customer relationship management (CRM). It is a tool that will help you to improve the relationship you have with your customers – who are at the end of the day the key components to your business.
The better you make the relationship with your customer, the more likely they are to come back to you for further business, therefore preferring you over your competitor – called ‘brand loyalty’ in marketing terms. Shows your clients that you are an organization that cares about your customers’ needs, and stays at the forefront of technology to satisfy those needs.
Why don’t I just use the phone to talk to my customers?
The T-SMS system is more preferred than using the voice system because:
It is a form of NON-INTRUSIVE system that does not require the user to stop what he or she is doing. It is also preferred because it is not usually ignored like an unrecognized phone number could be, or simply un-returned like most missed calls might be.
It is a very cost-effective means of relaying many messages compared to doing the same thing by voice calls.
Saves your organization a huge amount on time and man-hours.
How would I use T-SMS?
The beauty with T-SMS is that you can tailor it to suit whatever need you have, putting you in-charge of why and when you communicate to your customers, and about what.
Remember T-SMS is a two way communication system that can also accept return or incoming messages from your customers or staff, making it even more powerful and flexible.
The uses are almost endless, but here are some useful ways to use T-SMS:
:
Low cost customer help-desk
No formal training needed
Worldwide use through GSM networks
Send messages to individuals or customized groups
Receive and direct customers queries or comments to appropriate employee for immediate response
Send payment reminders
Send unique holiday greetings and congratulations
Relay confirmation notifications
Create and initiate tailor-made marketing campaigns and promotions
Release latest travel news
Inform customers of special deals and offers
Use as a valuable tool to construct marketing research with your customers
Receive and cater to customer complaints
Use your MS Outlook calendar to trigger SMS messages
Delivery notifications and try-again feature for undelivered messages
Full reports and archives of SMS’s sent and received
Supports pre and post paid phones
Flight timing reminders
Relay time-critical information to staff out-of-office
Confirm staff locations and job completions
Send messages that come into the office to out-of-office staff as required
Meeting reminders
Change of plan alerts
Call back-to-office notifications
Convey up-to-the-minute news and issues to staff
Salary transfer messages
Return to work from holiday reminders
Over-time notifications
How does T-SMS work?
T-SMS works very simply as software and hardware sitting on your computer system that communicates via regular GSM networks worldwide through a SIM card.
The T-SMS software integrates seamlessly with TRAMS Client Base Pro and Microsoft Outlook to read your database of clients and their respective mobile contact numbers, and can be set-off in conjunction with calendar and task triggers.
Support
T-SMS is a specialized software product from the travel industry technology experts, TechTuners, and as such T-SMS comes with a 24 hour helpline service through TechTuners’ headquarters in Dubai on +971 4 3432571.
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