TechTuners has used the mobile communication functionality to the best use for the travel industry with its unique product ‘T-SMS’. It is an advanced, value added and easy to use small message service (SMS) instant messaging tool that initiates and manages effective and prompt communication within the company with the staff members and sales team and also with the customers with the use of an efficient GSM Mobile network.

One of the Major benefits of using T-SMS is in the field of Customer Relationship Management (CRM). It makes information readily available thus helps in improving the relationship with the customers - the centre of any business. The better and stronger the relations, the better are prospects of growth and expansion. Improved CRM helps in building high brand equity in the market and helps in building a differential advantage over competitors.

The T-SMS system is more preferred than using the voice system because:
It is a form of NON-INTRUSIVE system that does not require the user to stop what he or she is doing. It is also preferred because it is not usually ignored like an unrecognized phone number could be, or simply un-returned like most missed calls might be. It is a very cost-effective means of relaying many messages compared to doing the same thing by voice calls. It saves your organization a huge amount on time and man-hours

T-SMS works very simply as software and hardware sitting on your computer system that communicates via regular GSM networks worldwide through a SIM card.

The T-SMS software integrates seamlessly with TRAMS Client Base Pro and Microsoft Outlook to read your database of clients and their respective mobile contact numbers, and can be set-off in conjunction with calendar and task triggers.