All commercial organisations that are leading or want to lead use customer needs as the starting point for designing, delivering and evaluating their products and services.

All visionary service companies invest heavily in developing their customer service infrastructure, recognising superior customer service as a key differentiator in a competitive market place. They also understand the important role that the proactive management of complaints and feedback can play in delivering service improvements, creating efficiency gains and increasing customer satisfaction & retention.

Thus T-RM enables travel & travel technology companies to actively engage with their customers, staff and suppliers to understand their needs and experiences, evaluate business performance and provide the essential management information that they need to design, deliver and improve their services.

A solution ideally designed for Travel companies to manage the resolution process!
T-RM keeps an entire team aware, informed and focused on their immediate tasks at hand. Issue Management is an important process that must be adopted effectively to avoid miscommunication, unnecessary delays and missed opportunities. It makes sure that your entire team is kept well informed and aware of process & resolution.

Travel companies can now enforce a Process to Consistently Deliver a High Level of Service to Customers and Internal Clients

The T-RM | Help Desk module was designed to give organizations competitive advantage by:

Knowledge and information stored in a central, easily accessible location
Build corporate memory and store important information using T-RM’s Knowledge Track template to store information in a central, accessible repository. This information can be accessed using T-RM’s powerful search and filtering tools – so people in your organization can get to the information they need when they need it.

Overview
T-RM facilitates a collaborative process which maintains visible, prioritized and manageable issues. It will maximize productivity by ensuring continuous communication and forcing a team to focus on the client issues at hand. T-RM delivers optimal workflow by maintaining proper ownership and keeping individuals aware of their most immediate responsibilities. Action Items can be grouped, reviewed and summarized instantly, at any time. This includes details, instructions, attachments and anything else that is needed to comprehend or reproduce a problem. A full history is always available for review or to see how similar situations were resolved in the past.

Manage SLA and Performance Standards
Use T-RM's powerful workflow rules to flag any incidents or requests that fall below performance standards. Emergency notification can be sent and the item escalated to ensure contract compliance. Use T-RM's rank feature to help prioritize issues.

Reporting and Charts
T-RM provides real-time, customizable reports and charts so that managers can see the information required to assess productivity and manage resources.

Provides Background Information
Clients can attach files such as screen shots and scanned documents as evidence in almost any format to ensure that relevant information is provided. T-RM provides an auditable history trail for every incident so every member of your service team can get up to speed quickly when investigating or resolving an incident.

Flexible Configuration and Customization
Use custom fields or edit default fields to ensure that you are collecting the information exactly the way you need it. Change the layout of the fields and customize the look of your system using.

Powerful Search and Filtering Tools
T-RM’s unique architecture allows users to search all fields in their system at once, and for more advanced search queries, the filter tool can be used to refine search criteria to return even more relevant information. Commonly used filters can be saved for easy access. Tag entries to categorize information – and search categories.

Manage Access to Information

Your information is stored in a secure, password protected environment. Access to information can be restricted or managed based on group security settings – administrators can manage who sees what information. In addition, you can restrict who can add items to the knowledge track and who has read-only access.

Web-Based and Easy-to-Use

Information can be retrieved at anytime, from anywhere with Internet access. T-RM's interface is easy to understand and does not require a steep learning curve. Being web-based, users do not need to install client-side software.

Flexible Configuration and Customization

Use custom fields or edit default fields to ensure that you are collecting the information exactly the way you need it. Change the layout of the fields and customize the look of your system using default skins or custom CSS.

Many, Many Possible Uses

Our customers are attaching HR documents and forms required by employees, keeping a repository of commonly used scripts and code, storing contact information, providing links to important resources, keeping critical data like passwords safe and secure, tracking asset management, documenting staff reviews and so much more!

Configuration Deployment

Tailor the System To Meet Your Company's Needs User and Group Setup Look and Feel Database

Offering configuration and deployment services to ensure that the T-RM software is completely tailored to meet your company's needs
Because every company has it's own specific practices and requirements, it is impossible for most tools to T-RM completely with every team's needs. The TechTuners staff has been working closely with customers to ensure that T-RM is the most configurable and customizable tracking tool available.

The T-RM team is available to help with all aspects of the configuration and deployment of the software for your company. This ranges from installation, to the T-RM configuration and setup, as well as the look and feel of the software.

Reliable. Secure. Hosted Issue Tracking!

About Our Hosted Solution
Rather than you purchasing and installing our software on one of your computers, TechTuners can run and maintain the software for you from one of our data centers. We deal with hardware, connectivity, and software upgrades. The issue management system is web-based, and accessible from any Internet connected computer. You can expand your user base to stakeholders, enhancing your relationship with them and involving them in your processes and systems.

About Our Servers & Data Centres - Reliable and Secure
The servers are equipped with RAID drives, meaning that a drive failure doesn't mean a loss of data. Data is securely backed up between data centers every 24 hours. TechTuners Technologies uses servers located in secure data centers in United Arab Emirates & North America. All of the locations are equipped with redundant systems and are physically secured and staffed/monitored 24x7. In the event of a catastrophic failure, TechTuners is able to start up a mirror of your system at a different physical location in just a few minutes.

Custom Development
T-RM is a very versatile tool that is used in many different ways. Because of this flexibility, our customers are always discovering and coming up with ways to improve functionality or add more.
The TechTuners development team enjoys working closely with customers in order to continually add new features and enhancements to T-RM. We are always open to suggestions and requests, whether they are from long time customers or brand new ones. Through this interaction we can ensure that T-RM delivers a complete solution that is finely tailored to the needs of those who use it.

Training
Introducing a new tool to your team can be much easier if the proper training is available to them. The TechTuners team offers training sessions via conference call / online meeting, or on-site training. Training is useful for teams being introduced to the tool and it's basic usage, or to teams that want to learn more about some of T-RM's advanced functionality. T-RM offers a wide range of features, and the TechTuners team is always here to demonstrate how they can be used effectively.

Quotes for other training packages are available on request. Please contact TechTuners
(trm@TechTuners.com) for more information.