| Overview |
ClientBase is the most widely used CRM, or Client Database and Agency Information Manager in the travel industry. ClientBase integrates all the features and functionalities that retrieves and provide critical customer and vendor information which can be further used for analysis and decision making. It also integrates with a next generation booking and data management capabilities to help enhance your business processes and increase your reach.
ClientBase provides instant access to information to outbound selling agents that helps them in building lasting relationships with customers and meeting their current and potential needs efficiently. With ClientBase you can quickly use client information and interests and design a package or a cruise and prepare full-fledged direct marketing campaign to meet client travel needs.
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| Key ClientBase Features |
The Electronic Reservation Card -
A unique tool to manage all the details of your reservations, Including inquiry,
booking and departure details along with value added services like preparing
custom itineraries with graphics, invoices and full Back Office integration.
Live Connect -
Electronically integrate with leading web-based booking engines. ClientBase
includes the ability to “Live Connect” and seamlessly mesh and provide client
information to on-line booking engines, and then electronically transmit
reservation details back thereby automatically completing the reservation form
with what’s been booked.
Enterprise Database -
ClientBase utilizes the same database as TRAMS Back Office. Invoices generated
from ClientBase automatically land in TRAMS Back Office with no need for passive
segments or interfacing. Thus the concept of storing all the data of marketing
sales, operations at one location is a reality .Such a capability makes
segmentation and exploring markets and marketing products much easier. |
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Key ClientBase Features |
- Profile Management
- Reservation Management
- Travel Preference Tracking
- Generate, Print, E-mail Invoices
- Access to Travel History
- To-Do Lists & Alarms for contact management
- Flexible Query Abilities
- Print, E-mail Itineraries and Trip Statements
- E-mail Marketing Features
- Profile, Activity and Res Card Statistics and Reporting
- Promotional Content Links
- Live Connect to Web Booking Engines
- Automated Marketing Campaign Systems
- Inventory Management
- Promotion Response Management
- Agent Productivity Tracking
- Label and Document Template Features
- Service Provider Reporting
- Contact Management
- Trip Balance Tracking and Reporting
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