| Overview |
Travel industry is no alien to an upsurge and change in the business environment due to the mammoth growth of international travel and tourism. Hence the prime factor to success is to provide best services at minimal cost. BPO.Travel, a specialized service brought to you by TechTuners is ideally positioned to help the travel industry leverage the cost advantage and use competence available in global packets to their benefit. We assist and enable travel companies in providing value for money services to the customers.
BPO.Travel offers extensive BPO services that cover the entire gamut of customer support and back-office transaction for the Travel industry. With years of experience in the travel domain we have continuously served the needs of travel corporations helping them reap tangible returns and savings for varied types of work- transaction processing, data management services, call center and critical customer interaction services.
So while you concentrate on core activities of attracting clients and wining new assignments, we help you strengthen you critical operations like customer service, complaint management, accountings and payrolls with ease and at much affordable prices, which minimizes your cost of operations and adds another star to your current visage.
BPO.Travel’s processes are quality compliant and approved to match the best practices adopted in the business today which ensures high class service and on time deliveries. So no more worries about booking and invoices and refunds, BPO.Travel makes all your business functions hassle free and easy to maintain.
If you are looking to beat your competition, improve your productivity, cut your operational cost, redesign you business operations, then you don’t have to look any more because we have all the answers and solutions that you need to make your business a world class service and flourish.
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| Our Services Include: |
Back Office
- Fare Filing and assisting travel companies in fare construction and quote
- Refunds Processing for partly or fully unutilized tickets across a variety of requests including e-tickets
- Data Processing and reporting of ticket sale, unaccounted tickets, collections etc
Operations Support
- Reservation and ticketing ensuring that booking details are sent to the customer either online or in paper.
- Online Processing - Online Sales Processing, Online Transaction Processing
- Process PNR requests for travel companies including seat allocations, upgrades.
- Rescheduling travel details, updating the new travel dates and details
Front-Desk Services
- Customer Service/ Support, Collections, Activations, Product Support, Lead Generation/Qualification, Database Updation.
- Help Desk
- Email Management
- Loyalty Program Management – Marketing, Promotion and Administration
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